Flexible Learning and Assessment Strategies

Birbeck Education Safety and Training Pty Ltd (BEST) is committed to offering flexible learning and assessment opportunities to our clients. This includes:

  • Workplace Delivery and Coaching
  • One on one training
  • Practical Demonstration
  • Observation and
  • Team-group work

Course Fees

The total amount of all fees including course fees is clearly outlined on all course information. BEST accepts payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement full payment not exceeding $1500 will be accepted from the student. All course fees consist of the following components:

  • Enrolment and administration fee
  • Course and resource fee
  • Assessment of post course assignment
  • Issuance of qualification once deemed competent

All students are issued with a tax invoice at time of enrolment, and upon payment a tax receipt is issued.





8 Days


Cert IV WHS upgrade






Diploma WHS



Diploma WHS upgrade



Diploma Project Management



Diploma Quality Auditing



Working at Heights

1 Day


Confined Spaces

1 Day


Re-issue of certificates




Students found not yet competent will have one full re-assessment free of charge

Further re-assessments will be judged on a case by case scenario


Refunds and Cancellations

On payment of fees, a receipt will be issued. Fees paid in advance will be held and made available should a refund be required.

All requests for cancellations or transfers must be made in writing to BEST prior to commencement of the course.

  • BEST reserves the right to cancel a public course or if there are inadequate numbers of attendees. You will be informed in writing no later than five (5) working days prior to the commencement of the course or seminar if it is to be cancelled. We will make all reasonable attempts to find you an alternative date. Course fees can be refunded or transferred to another course in this case.

Applications for refund must be addressed to BEST management and emailed to admin@birbeck.com.au

Refunds will be given in accordance with the table below:

Cancellation notice provided Charge Refund
More than 3 business days No cancellation fee 100% of the course fee
Less than 3 business days $100 Reminder of the course fee
Failure to attend or complete the course 100% of course feeStudents may transfer to a later course No refund
RPL – Cancellation must be submitted before evidence is assessed. No cancellation fee 100% of RPL fee
RPL – Cancellation after evidence is assessed 75% of RPL fee 25% of RPL fee

Cancellation by BEST

Should BEST for any reason cancel or reschedule a course on which a student is enrolled the student will be entitled to:

  • A full refund for the amount they have already paid for that course or
  • Transfer their enrolment to another (identical) course offered by BEST

Extenuating Circumstances

Students may have extenuating circumstances that prevent them from attending scheduled course dates or completing study. These circumstances may include (but are not limited to):

  • Illness
  • Employment restrictions
  • Family or personal matters

Where evidence can be successfully provided to support the student’s circumstances the course fees may either be transferred to the next available course or a refund will be issued. This decision of assessing the extenuating circumstances rests with the directors of BEST and will be assessed on a case-by-case basis. All applications for a refund or transfer must be submitted in writing.


  • Students requesting a refund must complete a request in writing for approval by the Business Manager
  • Once approved, the Business Manager to process refund within five (5) working days

Details of all refunds will be retained and client notes in RTOPRO and recorded to show a refund has been given

Please note: Where a student breaches BEST Policies and Procedures, no refund is payable.

Recognition of prior learning (RPL) and Recognition of Current Competencies

Recognition of Prior Learning (RPL) is the acknowledgement of your current skills, which you have obtained through formal training or work and life experience. BEST will recognise all Statements of Attainments and Qualification Certificates issued by other Registered Training Organisations within Australia.

How do I get a Qualification without attending a course?

In Vocational Education and Training (VET) Registered Training Organisations (RTOs) like BEST are required to be flexible in how we allow candidates to prove their competency, skills and knowledge against a particular qualification.

BEST have worked hard to ensure our Recognition of Prior Learning (RPL) processes are fair flexible, valid and reliable to assist you gaining the recognition you deserve for your hard work and years of experience. RPL is a process of providing evidence that you are already operating at the required standard for the qualification. We provide a set of instructions to follow in order to help you get together the evidence we need.

How do I complete the RPL process?

All the evidence you need to complete the RPL is detailed on our instructions

Our Trainers are available to support the student throughout the process via telephone Skype and email.

Our assessors act immediately to provide timely feedback and issue the qualification if ‘competent’

Candidates have 6 months to complete their RPL process. Extensions are granted on a case-by-case basis

What do I need to complete the RPL?

BEST will provide an RPL request which outlines all the evidence and activities required to complete the qualification.

Evidence must be Valid,Sufficient,Current and Authentic so we need:

  • Your resume (outlining your experience within the industry)
  • Third party observation(by a supervisor in the industry)
  • 2 business references (testimonials from clients/ employer)
  • Qualifications or Certificates of training courses undertaken.
  • Activities (in some qualifications you will be instructed to complete questions to determine current skills and knowledge) OR
  • Case files (you may need to submit relevant specific case files)
  • Student declaration (it is your own work and acknowledges completion of the RPL)

How am I assessed?

Once you have submitted all your assessments. The assessor will make a judgement on your competency and will provide feedback and advice regarding any units you did not meet the competency requirements.

You must demonstrate competency with no more than two (2) re-submissions. The assessor will identify any gaps in your skill/knowledge and suggest further training to be completed. Any gap training will incur an additional cost.

Can I fail this qualification?

We pride ourselves on the support we give. In the VET sector there is no pass or fail with RPL. If the assessor determines that you have not successfully demonstrated some of the skills and knowledge, the assessor (at no additional cost) will assist to identify what gap training is required. You can still get RPL for the individual units you were assessed competent in. If you are not satisfied with the outcome, you can appeal the decision. Please look at the appeals process in our “Information for Students” handbook.


On successful completion of the RPL process the Qualification will be issued.