Extenuating Circumstances

Students may have extenuating circumstances that prevent them from attending scheduled course dates or completing study. These circumstances may include (but are not limited to):

• Illness
• Employment restrictions
• Family or personal matters

Where evidence can be successfully provided to support the student’s circumstances the course fees may either be transferred to the next available course or a refund will be issued. This decision of assessing the extenuating circumstances rests with the directors of BEST and will be assessed on a case-by-case basis. All applications for a refund or transfer must be submitted in writing.

Procedure

• Students requesting a refund must complete a request in writing for approval by the Business Manager
• Once approved, the Business Manager to process refund within five (5) working days

Details of all refunds will be retained and client notes in RTOPRO and recorded to show a refund has been given

Please note: Where a student breaches BEST Policies and Procedures, no refund is payable.