Course Fees

The total amount of all fees including course fees is clearly outlined on all course information. BEST accepts payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement full payment not exceeding $1500 will be accepted from the student. All course fees consist of the following components: Enrolment and administration fee Course and resource fee Assessment of post course assignment Issuance of qualification once deemed competent All students are issued with a tax invoice at time of enrolment, and upon payment a tax receipt is issued. COURSE DURATION COST Cert IV WHS 8 Days $1800.00 Cert IV WHS upgrade RPL $800.00 CERT IV WHS RPL RPL $800.00 Diploma WHS RPL $1800.00 Diploma WHS upgrade RPL $800.00 Diploma Project Management RPL $1800.00 Diploma Quality Auditing RPL $1800.00 Working at Heights 1 Day $250.00 Confined Spaces 1 Day $250.00 Re-issue of certificates N/A $20.00 Re-Assessment Students found not yet competent will have one full re-assessment free of charge Further re-assessments will be judged on a case by case scenario...

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Flexible Learning and Assessment Strategies

Birbeck Education Safety and Training Pty Ltd (BEST) is committed to offering flexible learning and assessment opportunities to our clients. This includes: Workplace Delivery and Coaching One on one training Practical Demonstration Observation and Team-group work

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Issuance Policy

BEST will ensure in accordance with the AQF of the following: Students receive the certification documentation to which they are entitled AQF qualifications are correctly identified in certification documentation AQF qualifications are protected against fraudulent issuance A clear distinction can be made between AQF qualifications as non AQF qualifications Certification documentation is used consistently across the education and training sectors Students and others are confident the qualifications they have been awarded are part of Australia’s national qualification framework/AQF Once you have been deemed competent either a statement for units of competency completed will be issued or on completion of the qualification you will receive a testamur and record of results. Where a certificate reprint is requested a fee of $20 will be charged. Record keeping BEST keeps complete and accurate records of student attendance, results and company finances including refunds. The National VET Regulator requires that records of student results, qualifications and statements of attainment issued as well as the final summative result for each student must be kept for a minimum of 30 years. This should contain sufficient information to reproduce the qualification or statement of attainment if required. BEST will securely retain and be able to produce in full at audit if requested to do so, all completed student assessment items for a student for: A period of six months from the date on which the judgement of competence for the student was...

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Post Course Assessment and Support

Post Course Assessment and Support BEST has a commitment to ensuring our students to succeed and we aim to support our students in the compiling and completing of any assessments that are not completed during courses. This also includes recognition of prior learning (RPL) evidence. The post course assignment may involve: Gathering of evidence in the workplace environment Access to an actual workplace or simulated environment Access to equipment and resources Examples of relevant documentation BEST conducts Post Course Assignment Support to those who require extra advice and support. Your Post Course Assignment will be assessed and certification issued and you will be provided with feedback within 5 working days of submission. On successful completion of your Post Course Assignment, you will receive your certificate via email PDF and a hard copy in the mail Your portfolio may be submitted in a folder, with your name clearly labelled and all assessments clearly identified or electronically with clear identification of your name. Please ensure that you keep a copy of your evidence portfolio for your own reference as any evidence submitted will not be returned and will be securely retained for a period of six (6) months once assessment is completed. The post course evidence is due six (6) months from the end of the...

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Student Support Services

Students requiring assistance with their training should contact either their trainer or our Business Manager on 0404 635934. BEST is committed to meeting the needs of all participants. If support cannot be provided internally, appropriate external referrals will be suggested. It is the responsibility of all BEST staff to ensure the requirements of relevant legislation are met at all times. Contact our Business Manager on 0404635934 if you require further information.

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Equal Opportunity

BEST recognises its legal responsibility to take all reasonable steps to ensure that staff and students are not subject to discrimination or harassment. BEST is firmly committed to providing an environment that is free from discrimination or harassment. Discrimination not only denies a person’s fundamental human right to respect, it reduces their opportunity to gain a fair share of society’s valued resources such as education and employment.

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Complaints and Appeals

Appeals and Complaints BEST will ensure the fair and efficient handling of any complaints should they arise. It will ensure Each appeal and its outcome, is recorded in writing. Each appellant has an opportunity to formally present his or her case A re-assessment will be carried out, if necessary Each appellant is given a written statement of the appeal’s outcomes, including reasons for the decision. The CEO will endeavour to respond to your complaint or appeal in writing within 5 business days of receiving it. If you are not satisfied with the response the National VET Regulator (NVR) can be contacted at: www.asqa.gov.au ASQA info line on 1300 701 801 or email: asqanet@asqa.gov.au Discipline BEST will not tolerate misconduct under any circumstance and a student may be asked to leave the premises, (or the course), with no refund. BEST will NOT tolerate: Aggressive or dangerous behaviour physically hurting someone damaging resources or property profane, offensive, intimidating or threatening language or behaviour bullying, stalking or harassment possessing a knife or other weapon Drugs and alcohol abuse smoking inside arriving drunk or stoned for class possessing illegal drugs Intolerance racism or sexism homophobia disrespect for religious or political beliefs and practices general discourtesy Non Co-operation disrupting teaching & learning in class not following the reasonable directions of staff not following other BEST Policies and Procedures unfairly damaging the reputation of BEST Continuous improvement Towards the end of the course each student will be asked to complete an evaluation/feedback form that looks at their level of satisfaction and ways of improving our services. Please take the time to complete this form accurately so that we can improve our products and services for all our clients. Under the Conditions of Registration we are required to provide data relevant to the measures of our performance. The NVR Data Provisions Requirements 2011 require BEST to collect data on the quality indicators. The three indicators are as follows: Employer satisfaction (competency development, and training and assessment quality) Learner engagement (learner engagement and competency development) Competency completion (the number of completions of qualifications and units of competency) All feedback collected is anonymous and is treated in a secure and confidential manner at all times. Access and equity BEST applies access and equity principles to all potential and current students by providing timely and appropriate information, advice and support to assist them achieve their desired outcomes. BEST promotes training and assessment services to the public in a non-discriminatory manner. BEST ensures that staff is provided with appropriate information, training and resources to support the principles of access and equity. BEST will ensure that all people have access to our education programs regardless of age, gender, sexuality, race, ethnic origin, political belief, religious belief, disability or disadvantage. If you have a hearing, vision or a physical disability (including any medical conditions) we will attempt to assist. Please let us know at the time of enrolment....

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Training Environment

BEST will comply with all laws relevant to the operation of the training / workplace premises including occupational health and safety and fire safety regulations and ensure that the training / workplace premises are of adequate size and have adequate heating, cooling, lighting and ventilation. BEST will implement fair educational programs, maximise the participation of students and will provide a culturally inclusive environment. It will assist students to access support and guidance services that cannot be offered internally. Inappropriate behaviours will not be tolerated. Induction Your BEST Trainer and Assessor will conduct an induction at the beginning of each course. The induction will include introductions, housekeeping responsibilities, emergency evacuation (particular to the training venue) assessment requirements, course structure and student responsibilities (some are listed below): To arrive at your chosen course at least 15 minutes before the start of training Signed student agreement will be collected and photographic ID will be sighted before the course starts To attend every class and  inform BEST office staff of any non-attendance LLN BEST recognises that some students require more assistance than others. If you feel you need any extra support in the areas of language literacy and numeracy please contact BEST staff to discuss your needs. Additional support fee for service may be available in the areas such as: Remedial class Community English as a second language tuition programs One on one coaching, tuition and support Individual learning plan development Workplace Health and Safety BEST is compliant in its policy and procedures to the Occupational Safety and Health Act (1984) and where required the Workplace Health and Safety Act of each State and Territory and associated regulations. An incident report form is provided to all Trainers and Assessors and if in the case of an incident it will be completed and returned to BEST’s head office as soon as practicable. BEST does not permit smoking or the consumption of alcohol or other drugs on any of its premises during training. First aid Students are asked to inform BEST, upon enrolment, of any medical conditions or support requirements. Injuries or accidents should be reported to your trainer immediately. Privacy We understand the importance that you place on your privacy and personal information. As such we take your privacy very seriously and comply with the requirements of the Privacy Act (1988) and where they apply to our dealings with you the...

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Recognition of prior learning (RPL)

Recognition of Prior Learning (RPL) is the acknowledgement of your current skills, which you have obtained through formal training or work and life experience. BEST will recognise all Statements of Attainments and Qualification Certificates issued by other Registered Training Organisations within Australia. How do I get a Qualification without attending a course? In Vocational Education and Training (VET) Registered Training Organisations (RTOs) are required to be flexible in how we allow candidates to prove their competency, skills and knowledge against a particular qualification. BEST have worked hard to ensure our Recognition of Prior Learning (RPL) processes are fair flexible, valid and reliable to assist you gaining the recognition you deserve for your hard work and years of experience. RPL is a process of providing evidence that you are already operating at the required standard for the qualification. We provide a set of instructions to follow in order to help you get together the evidence we need. How do I complete the RPL process? All the evidence you need to complete the RPL is detailed on our instructions. Our Trainers are available to support the student throughout the process via telephone Skype and email. Our assessors act immediately to provide timely feedback and issue the qualification if ‘competent’ Candidates have 6 months to complete their RPL process. Extensions are granted on a case-by-case basis What do I need to complete the RPL? BEST will provide an RPL request which outlines all the evidence and activities required to complete the qualification. Evidence must be Valid, Sufficient,Current and Authentic so we need: Your resume (outlining your experience within the industry) Third party observation(by a supervisor in the industry) 2 business references (testimonials from clients/ employer) Qualifications or Certificates of training courses undertaken. Activities (in some qualifications you will be instructed to complete questions to determine current skills and knowledge) OR Case files (you may need to submit relevant specific case files) Student declaration (it is your own work and acknowledges completion of the RPL) How am I assessed? Once you have submitted all your assessments. The assessor will make a judgement on your competency and will provide feedback and advice regarding any units you did not meet the competency requirements. You must demonstrate competency with no more than two (2) re-submissions. The assessor will identify any gaps in your skill/knowledge and suggest further training to be completed. Any gap training will incur an additional cost.  Can I fail this qualification? We pride ourselves on the support we give. In the VET sector there is no pass or fail with RPL. If the assessor determines that you have not successfully demonstrated some of the skills and knowledge, the assessor (at no additional cost) will assist to identify what gap training is required. You can still get RPL for the individual units you were assessed competent in. If you are not satisfied with the outcome, you can appeal the decision. Please look at the appeals process. Outcome On successful completion of the RPL process the Qualification will be...

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Extenuating Circumstances

Students may have extenuating circumstances that prevent them from attending scheduled course dates or completing study. These circumstances may include (but are not limited to): Illness Employment restrictions Family or personal matters Where evidence can be successfully provided to support the student’s circumstances the course fees may either be transferred to the next available course or a refund will be issued. This decision of assessing the extenuating circumstances rests with the directors of BEST and will be assessed on a case-by-case basis. All applications for a refund or transfer must be submitted in writing. Procedure Students requesting a refund must complete a request in writing for approval by the Business Manager Once approved, the Business Manager to process refund within five (5) working days Details of all refunds will be retained and client notes in RTOPRO and recorded to show a refund has been given Please note: Where a student breaches BEST Policies and Procedures, no refund is payable.    ...

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Cancellation by BEST

Should BEST for any reason cancel or reschedule a course on which a student is enrolled the student will be entitled to: A full refund for the amount they have already paid for that course or Transfer their enrolment to another (identical) course offered by BEST

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Refunds and Cancellations

On payment of fees, a receipt will be issued. Fees paid in advance will be held and made available should a refund be required. All requests for cancellations or transfers must be made in writing to BEST prior to commencement of the course. BEST reserves the right to cancel a public course or if there are inadequate numbers of attendees. You will be informed in writing no later than five (5) working days prior to the commencement of the course or seminar if it is to be cancelled. We will make all reasonable attempts to find you an alternative date. Course fees can be refunded or transferred to another course in this case. Applications for refund must be addressed to BEST management and emailed to admin@birbeck.com.au Refunds will be given in accordance with the table below: Cancellation notice provided Charge Refund More than 5 business days No cancellation fee 100% of the course fee Less than 5 business days $100 Reminder of the course fee Failure to attend or complete the course 100% of course fee.  Students may transfer to a later course No refund RPL – Cancellation must be submitted before evidence is assessed. No cancellation fee 100% of RPL fee RPL – Cancellation after evidence is assessed 75% of RPL fee 25% of RPL...

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Course Fees

The total amount of all fees including course fees is clearly outlined on all course information. BEST accepts payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement full payment not exceeding $1500 will be accepted from the student. All course fees consist of the following components: Enrolment and administration fee Course and resource fee Assessment of post course assignment Issuance of qualification once deemed competent All students are issued with a tax invoice at time of enrolment, and upon payment a tax receipt is issued. COURSE DURATION COST Cert IV WHS 8 Days $1800.00 Cert IV WHS upgrade RPL $800.00 CERT IV WHS RPL RPL $800.00 Diploma WHS RPL $1800.00 Diploma WHS upgrade RPL $800.00 Diploma Project Management RPL $1800.00 Diploma Quality Auditing RPL $1800.00 Working at Heights 1 Day $250.00 Confined Spaces 1 Day $250.00 Re-issue of certificates N/A $20.00 Re-Assessment Students found not yet competent will have one full re-assessment free of charge Further re-assessments will be judged on a case by case scenario...

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Flexible Learning and Assessment Strategies

Birbeck Education Safety and Training Pty Ltd (BEST) is committed to offering flexible learning and assessment opportunities to our clients. This includes: Workplace Delivery and Coaching One on one training Practical Demonstration Observation and Team-group work Course Fees The total amount of all fees including course fees is clearly outlined on all course information. BEST accepts payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement full payment not exceeding $1500 will be accepted from the student. All course fees consist of the following components: Enrolment and administration fee Course and resource fee Assessment of post course assignment Issuance of qualification once deemed competent All students are issued with a tax invoice at time of enrolment, and upon payment a tax receipt is issued. COURSE DURATION COST Cert IV WHS 8 Days $1800.00 Cert IV WHS upgrade RPL $800.00 CERT IV WHS RPL RPL $800.00 Diploma WHS RPL $1800.00 Diploma WHS upgrade RPL $800.00 Diploma Project Management RPL $1800.00 Diploma Quality Auditing RPL $1800.00 Working at Heights 1 Day $250.00 Confined Spaces 1 Day $250.00 Re-issue of certificates N/A $20.00 Re-Assessment Students found not yet competent will have one full re-assessment free of charge Further re-assessments will be judged on a case by case scenario TBA Refunds and Cancellations On payment of fees, a receipt will be issued. Fees paid in advance will be held and made available should a refund be required. All requests for cancellations or transfers must be made in writing to BEST prior to commencement of the course. BEST reserves the right to cancel a public course or if there are inadequate numbers of attendees. You will be informed in writing no later than five (5) working days prior to the commencement of the course or seminar if it is to be cancelled. We will make all reasonable attempts to find you an alternative date. Course fees can be refunded or transferred to another course in this case. Applications for refund must be addressed to BEST management and emailed to admin@birbeck.com.au Refunds will be given in accordance with the table below: Cancellation notice provided Charge Refund More than 3 business days No cancellation fee 100% of the course fee Less than 3 business days $100 Reminder of the course fee Failure to attend or complete the course 100% of course feeStudents may transfer to a later course No refund RPL – Cancellation must be submitted before evidence is assessed. No cancellation fee 100% of RPL fee RPL – Cancellation after evidence is assessed 75% of RPL fee 25% of RPL fee Cancellation by BEST Should BEST for any reason cancel or reschedule a course on which a student is enrolled the student will be entitled to: A full refund for the amount they have already paid for that course or Transfer their enrolment to another (identical) course offered by BEST Extenuating Circumstances Students may have extenuating circumstances that prevent them from attending scheduled course dates or completing study. These circumstances may include (but are not limited to): Illness Employment restrictions Family or personal matters Where evidence can be successfully provided to support the student’s circumstances the course fees may either be transferred to the next available course or a refund will be issued. This decision...

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Our Mission

Birbeck Education Safety & Training Pty Ltd (BEST) Provide high quality Training and assessment services to companies and individuals throughout Australia. We are always focused on the client and learner we are dedicated to driving clients through the ever changing requirements of industry and compliance. Our commitment to full client service and compliance with relevant Legislation and the National VET Regulator (NVR) is paramount. Our foundation is belief in the power of effective person to person communication to improve performance. Our target is based entirely on goals, challenges and needs of our clients and learners. Our approach involves positive, long- term views of insight, development, problem solving, and continuous improvement. Our strategy supports our clients and together we will drive a mix of short-term tactical awareness and long-term strategic growth....

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Our Vision

Birbeck Education Safety & Training Pty Ltd (BEST) are committed to being the preferred provider of Training and Assessment services to industry and the general public across Australia using the key performance targets we are committed to: Build professional and personal skills in all of our clients through quality training and education. Earn our client’s loyalty, listen to them, anticipate their needs and act to create value in all dealings. We will make this happen in an enriching environment of trust, cooperation and mutual respect. Strive for excellence by identifying, developing and retaining a diverse workforce of the highest calibre to meet client needs. Target each client with a clear and concise strategic management and deliver with an ongoing Quest for Excellence within all operational and staff...

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